Posts Tagged: Ritz Carlton


19
Jul 13

Toronto Spa Adventures: The Ritz-Carlton

I’m not at all surprised that the Ritz-Carlton spa in Toronto bagged the No 1 spot on Travel and Leisure’s 2013 World’s Best awards. I visited recently and lay on a lounger wrapped in a waffle cotton robe in the rare spa sunlight (why are they always usually hidden in a basement) on the 5th floor. The light streamed through the windows and caught the floating jellyfish-like lights hanging from the high ceiling. I wriggled my toes with happiness, sipped a little citrus water and felt a mild ripple of annoyance that I couldn’t have spent more time here. I had to race out after my facial so no time to swim or bubble away in the Jacuzzi, but no matter, I decided to make the most of my time in this lovely light room and waited for my therapist to collect me.

MY BLEND spa lounge

MY BLEND spa lounge

I was booked in to try a MY BLEND facial, a new range from Clarins, I was excited to try it because the first spa treatment I ever had was a Clarins facial. I remember being so excited about the whole unfamiliar experience. Now, some hundred or so facials later I thought back to the rather tatty little treatment room in a sports complex ‘spa’ in Seven Sisters London and felt that yes, a facial at the Ritz was definitely a step in the right direction.

I floated off with my therapist through the sunny room towards the softly-lit treatment room, I made to get on the couch and then had a rather nasty shock as I was ushered towards a computer. I had not read the spa menu. Turns out the new facial’s “ultra-personalized experience begins with a thorough, 20-minute skin analysis by your skin coach using state-of-the-art diagnostic imaging technology.” So instead of seamlessly going from calm spa waiting room to super-chilled spa treatment room I now was expected to tap in 20-minutes worth of typing on a screen.

The salt water pool

The salt water pool

There’s no way I’m going to sound like anything but a grumpy old curmudgeon when I talk about this, so I’m just going to come out and say it. I don’t think computer screens have any place whatsoever in a treatment room in a spa. None at all. My happy calm spa-bubble popped. You couldn’t skip any of the pointless ‘what’s your email’ type questions and the screen was slow to respond. Losing my cool rapidly I was jabbing the screen now, grumbling to the therapist and starting to remember that tatty Seven Sisters spa as an oasis of relaxation in comparison to my luxe computer cubicle.

I asked the therapist if anyone liked this part and her answer surprised me. Older women loved it, they adored tapping their info in and having their skin photographed. Also younger clients thought it was great fun too. Exhausted 30 and 40 somethings like me though? Not so much. The machine analyses your skin and prescribes a bespoke facial treatment for you, blended in the room by adding “optimum concentrations of peptide complexes, vitamins and plant extracts to increase your skin’s natural defense potential, strengthen its regenerating capacity and protect it from premature damage.” All of which, to be honest – a good therapist could diagnose and prescribe by looking at my skin under a light. There was one bright spark though; your face gets photographed and the machine said that my skin was that of a late 20-something (I’m 43!) so I did end the process with a smile on my (surprisingly youthful) face.

A bit of a step up from the Seven Sisters sports centre.

A bit of a step up from the Seven Sisters sports centre.

Computer turned off, everything now improved dramatically. My therapist was great, I love the facial massage techniques that Clarins have, the plant-based products and well…  everything. My skin felt gorgeous afterwards, I could fool myself that it was almost as good as that 21 year old who skipped out of her first facial thinking I WANT TO DO THAT A LOT MORE.

So, this is a plea to Clarins MY BLEND: put the machine outside the treatment room, don’t spoil that hallowed spa space with day-to-day work paraphernalia. Out of all the places in the world I never want to see a computer, I think a spa treatment room is number one. Please just concentrate on your great therapists and treatments. With love, a fan.

I travelled as a guest of Tourism Toronto and stayed as a guest of the Ritz Carlton – all views are, however 100% my own. 

For more info:

Ritz Carlton.

Address: 181 Wellington St W, Toronto, ON M5V 3G7

Phone: (416) 585-2500


15
Jul 13

Join the club: Toronto Ritz Carlton

Some names bring with them an almost-too-high expectation of luxury. Tiffany’s for example; it’s impossible to say it out loud and not imagine the gleam and glitter of diamonds. I felt the same about the Ritz, the name alone conjures up images of crisp uniforms, chauffeur-driven Bentleys purring at the kerb, silver salvers and the click of designer heels skittering across a marble floor. Romantic? Me? Well, maybe a little. But that’s the thing with big-name hotels they have a lot to live up to.

Might this be a tad too much in my flat?

Might this be a tad too much in my flat?

So, high expectations for the Ritz on my first stay, but you know what? The Ritz Carlton didn’t get to be The Ritz Carlton without delivering on the promises that its name makes. I was already delighted in the time it took me to get from the door to the reception desk – coppery maple leaves embossed on the shiny marble floor, the glittering chandelier-art that bounced light around the spacious lobby and the Canadiana art on the walls – all were lovely (I later discovered that the Ritz has some 450 Canadian works of art dotted around the hotel – better than some art galleries!). My grin got even broader as I was told that I was staying ‘in the club’ so I got escorted by an equally delighted staff member “Oh, you are in for such a treat…” up to the 20th floor to check in.

I’d been unaware of the Ritz’s ‘hotel within a hotel’ concept – but here it is: if you don’t think you’re already being spoiled silly then you can take things up a notch and book in to Club Level which gives you access to a private check-in and lounge which has an impressive food and drinks programme all day and evening, offering time-appropriate snacks, from breakfast and juices through to hors d’oeuvres, wine and sweets. It has a fabulous view of Lake Ontario and the CN Tower from its squashy sofas and comfy seats. I popped in a few times and there was always a happy buzz about the room – I loved that it was full of people who seemed to be genuinely appreciating it – there was no eye-rolling sense of entitlement here which was a really pleasant surprise.

Club level: you've arrived...

Club level: you’ve arrived…

After check in it was time to check out my room; I’m always amused when I stay in a suite that’s clearly larger than my flat at home and this had to be at least double if not triple the size with a picture-perfect view of the Tower from the floor to ceiling windows. I kept my curtains open all night – impossible to stop watching the tower glowing different colours – at one point it lit up in a kind of dreamy shimmer, for all the world like the Aurora Borealis, it was superb.

There’s a kind of fantasy bubble that the best sort of hotel makes you feel you’ve stepped into when you stay; everything is beautiful, nothing feels like too much trouble, the staff are friendly but never obsequious and you feel genuinely delighted to just be there and glide around the public areas with a slightly foolish grin on your face. I spent almost the whole time I was at the Ritz with precisely that daft grin on my face. For once, the reality is just as good as the legend – I felt more spoiled than a Kardashian when I left, but oh! so much more classy.

Love this view!

Love this view!

The Ritz Carlton are currently running a ‘Treat You‘ package which I think is a pretty good deal. It starts from $750CAN a night – BUT! that’s for two people and includes Club Level access (so that’s breakfast, mid-day meal, light snacks, hors d’oeuvres, alcoholic beverages and sweets – all included) plus roundtrip airport transfers, internet access AND – if you book for two nights you get the third for free. The perfect ‘champagne’ experience for ‘cava’ prices. Ts & Cs – of course – apply.

I travelled as a guest of Tourism Toronto and stayed as a guest of the Ritz Carlton – all views are, however 100% my own. I just really, really enjoyed this!  

For more info:

Ritz Carlton.

Address: 181 Wellington St W, Toronto, ON M5V 3G7

Phone: (416) 585-2500

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