I’m not at all surprised that the Ritz-Carlton spa in Toronto bagged the No 1 spot on Travel and Leisure’s 2013 World’s Best awards. I visited recently and lay on a lounger wrapped in a waffle cotton robe in the rare spa sunlight (why are they always usually hidden in a basement) on the 5th floor. The light streamed through the windows and caught the floating jellyfish-like lights hanging from the high ceiling. I wriggled my toes with happiness, sipped a little citrus water and felt a mild ripple of annoyance that I couldn’t have spent more time here. I had to race out after my facial so no time to swim or bubble away in the Jacuzzi, but no matter, I decided to make the most of my time in this lovely light room and waited for my therapist to collect me.
I was booked in to try a MY BLEND facial, a new range from Clarins, I was excited to try it because the first spa treatment I ever had was a Clarins facial. I remember being so excited about the whole unfamiliar experience. Now, some hundred or so facials later I thought back to the rather tatty little treatment room in a sports complex ‘spa’ in Seven Sisters London and felt that yes, a facial at the Ritz was definitely a step in the right direction.
I floated off with my therapist through the sunny room towards the softly-lit treatment room, I made to get on the couch and then had a rather nasty shock as I was ushered towards a computer. I had not read the spa menu. Turns out the new facial’s “ultra-personalized experience begins with a thorough, 20-minute skin analysis by your skin coach using state-of-the-art diagnostic imaging technology.” So instead of seamlessly going from calm spa waiting room to super-chilled spa treatment room I now was expected to tap in 20-minutes worth of typing on a screen.
There’s no way I’m going to sound like anything but a grumpy old curmudgeon when I talk about this, so I’m just going to come out and say it. I don’t think computer screens have any place whatsoever in a treatment room in a spa. None at all. My happy calm spa-bubble popped. You couldn’t skip any of the pointless ‘what’s your email’ type questions and the screen was slow to respond. Losing my cool rapidly I was jabbing the screen now, grumbling to the therapist and starting to remember that tatty Seven Sisters spa as an oasis of relaxation in comparison to my luxe computer cubicle.
I asked the therapist if anyone liked this part and her answer surprised me. Older women loved it, they adored tapping their info in and having their skin photographed. Also younger clients thought it was great fun too. Exhausted 30 and 40 somethings like me though? Not so much. The machine analyses your skin and prescribes a bespoke facial treatment for you, blended in the room by adding “optimum concentrations of peptide complexes, vitamins and plant extracts to increase your skin’s natural defense potential, strengthen its regenerating capacity and protect it from premature damage.” All of which, to be honest – a good therapist could diagnose and prescribe by looking at my skin under a light. There was one bright spark though; your face gets photographed and the machine said that my skin was that of a late 20-something (I’m 43!) so I did end the process with a smile on my (surprisingly youthful) face.
Computer turned off, everything now improved dramatically. My therapist was great, I love the facial massage techniques that Clarins have, the plant-based products and well… everything. My skin felt gorgeous afterwards, I could fool myself that it was almost as good as that 21 year old who skipped out of her first facial thinking I WANT TO DO THAT A LOT MORE.
So, this is a plea to Clarins MY BLEND: put the machine outside the treatment room, don’t spoil that hallowed spa space with day-to-day work paraphernalia. Out of all the places in the world I never want to see a computer, I think a spa treatment room is number one. Please just concentrate on your great therapists and treatments. With love, a fan.
I travelled as a guest of Tourism Toronto and stayed as a guest of the Ritz Carlton – all views are, however 100% my own.
For more info:
Address: 181 Wellington St W, Toronto, ON M5V 3G7
Phone: (416) 585-2500